Delete your account

• In the app: Account → Delete account. (Coming soon — until then, use email.)
• By email: from the email address on your account, write to privacy@allsaferai.com with the subject "Delete my account".

We only accept requests from the email address on the account, so nobody else can delete it. We reply to confirm, and delete the account within one month.

If you have an upcoming trip, travel first or cancel the booking first. Once the passenger details are removed, the bus company can no longer match you to your seat.

If you have money in your Gashtiq balance, or a top-up being checked, use it or contact support first. We can't delete an account that still holds money.

• your profile: name, email address, phone number, gender, language and photo
• your password and sign-in details
• saved passengers
• route alerts and notification choices
• reviews you wrote
• the names, phone numbers, email addresses and ID numbers on your past bookings

For each past booking we keep only the booking reference, price, date and bus company. Estonian accounting law requires us to keep these records for 7 years after the end of the financial year. They are no longer linked to your name or contact details.

Your balance history and top-up details, as accounting records, for 7 years.

This page follows section 9 of our Privacy Policy. Questions about your data: